Suggestions and Complaints

Suggestions

If you have suggestions for improvements so that we can serve you even better in the future, we would be pleased to hear from you. We are constantly working on improving our service and greatly value your suggestions. We aim to respond within 5 working days.

We kindly ask you to email any suggestions to klantenservice@trademed.nl

Complaints

Our customer service team will review the complaint and try to resolve it to everyone’s satisfaction.

Our details:

Trade Med B.V.

De Immenhorst 5a

7041 KE ‘s-Heerenberg

Email klantenservice@trademed.nl

After receiving your complaint you will receive a confirmation from us. We will answer your complaint within 14 days of receipt. If we need more time, we will inform you accordingly.

Our customer service team and the management of Trade Med B.V. place service at the center. If you are not satisfied with the customer service, you may refer the matter to management by sending an email to info@trademed.nl. If we cannot resolve it together, you may submit the complaint to the Disputes Committee, P.O. Box 90600, 2509 LP The Hague.

For further information about this Disputes Committee see https://www.degeschillencommissie.nl/consumenten/

This independent committee issues a ruling on the dispute. The ruling of the committee is binding.

The above does not affect your right to submit a dispute to the competent court. You can also submit your complaint to the Disputes Committee via the European ODR Platform https://webgate.ec.europa.eu/odr/

Warranty

The statutory warranty applies. This means that you are always entitled to a good product. If a product is defective, you are entitled to a replacement product or a refund of your money.